For product teams
A voice feedback tool for the questions a CSAT score can’t answer.
Run voice response surveys after a test session, a churn conversation, or a feature launch, and get back what users actually said — not what they were willing to type.
Score vs. story
A number tells you something changed. It never tells you what.
What a rating gives you
A 7 out of 10 with no idea what would have made it an 8.
What a voice answer gives you
The pause before they answer, the frustration in their voice, the specific screen they mean — all in the transcript.
Effort to participate
Talking for two minutes after a test session beats opening a second survey tool.
Where it fits
Drop it in after the moment that matters.
Send an Ask right after a usability test, a support escalation, or a cancellation, while the reaction is still fresh. Every answer lands transcribed and laid out against its question, so a research write-up starts from what people said instead of a pile of raw recordings to sort through.